- Slow down and ask where someone is coming from before launching accusations based on inferences about someone's meaning or intent that may or may not be correct. Assuming we know what is in someone's mind often reveals more about us than it does about them.
- Wait until the initial flood of emotion has passed and we are thinking clearly before we write that post, make that video, or send that tweet. It is difficult to think clearly when we are angry.
- Recognize the possibility that we may be wrong and be willing to change course if this seems likely to be the case.
- Extend to others the courtesy we would hope they would extend to us, including the assumption that they are communicating in good faith. If they are not, it will be evident soon enough.
Adventures in Education: Reducing Bias in Grading: Students taking a test at the University of Vienna at the end of the summer term 2005 (Saturday, June 25, 2005). (Photo credit: Wi...